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Run a call

With the hardware connected and touch set up, a call on the wall works like this.

Bring the call onto the wall

  1. Open the video inputs menu and select the VC system's input. The call window opens on the canvas, live and in real time, at the resolution the VC system sends, up to UHD.
  2. Move and resize the window to where the room needs it, for example large at eye height, or small in a corner beside the work.
  3. Pin the window. Touches on it now go to the VC system.

Use the VC system's own controls inside the window to join or start the meeting, mute, change the layout, and move or zoom the cameras. They are the same controls as on the VC system's own touch display.

The call window is a canvas item like any other. It stays where you put it when you pan and zoom elsewhere, and other items can sit beside it.

Share the wall into the call

Choose what the remote participants see. All three ways send to the Call share output, and the VC system shares it into the meeting as content.

One window

Share a single item, such as a document, a browser or a video.

  1. Select the item and tap the more button in its sidebar.
  2. Tap the output button and choose Call share.

Several windows

Share an area of the canvas with everything in it.

  1. Open the finger menu, tap the toolbox button, then the video output button.
  2. Drag and resize the capture frame over the windows to share.
  3. Tap the output button on the frame's border and choose Call share.

Canvus keeps sending the area even when you pan or zoom the wall to something else, so you can prepare the next item while the participants watch this one.

The whole wall

  1. Open the video output menu and choose Call share.
  2. Tap Show the Viewport. The participants see the whole workspace.

To stop sharing, tap suspend output, or stop sharing from the VC system's controls.

Tip

Keep the call window out of the area you share. If the call window is inside the shared area, the participants see their own call inside the shared picture.

See Video outputs for the details of each method.

Audio

The VC system plays the call through its own speakers. Leave the call input muted in Canvus. See Connect the hardware.

Quick checks

Symptom Check
No picture in the call window The VC system is on and sending, the capture card sees a signal, and the right input is selected.
The call is 1080p, not UHD The capture card's EDID is set to UHD, the HDMI cables are UHD-rated, and the VC system's output setting allows UHD.
Call share is missing from the menus The [output:Call share] section exists in mt-canvus.ini, and Canvus was restarted after the change.
Participants see nothing when you share The output is not suspended, its mode matches the content input, and the VC system is sharing its content input.
Touch does nothing SANDER is connected (green light, or the status page for Ethernet), remote touch is on for the input, the window is pinned, and touch is turned on in the VC system.
Touch lands in the wrong place Nothing is cropped in the window, the VC system's touch output setting is right, and SANDER's coordinate transforms are correct.
Echo or double audio The call input is muted in Canvus, and the VC system plays the call on its own speakers.